Refund Policy

 NexaBuild PCs – Return & Refund Policy

 Custom PC Builds

All custom-built PCs are made to order and are non-refundable once parts have been purchased or the build has started.

We do not accept returns for:

• Buyer’s remorse

• Wrong expectations after purchase

• Change of mind after build begins

 

 Working Systems (Completed Builds)

If your PC arrives fully built and tested:

• You have 48 hours after delivery/pickup to report any issues

• Must provide proof of issue (photo/video)

• We will troubleshoot and repair or replace faulty components if applicable

 

 Shipping Damage

If the PC is damaged during shipping:

• Must be reported within 24 hours of delivery

• Keep all original packaging

• We will file a carrier claim and repair/replace affected parts

 

 Warranty Coverage (if you offer it)

• Hardware failure under normal use: covered repair/replacement (parts only)

• Does not cover:

  • Physical damage or misuse

  • Overclocking damage

  • Liquid damage

  • Tampering/modification by buyer

 

 Returns (Rare Cases Only)

Returns may be accepted only if:

• The PC is defective on arrival AND cannot be repaired remotely

• Approved in writing by NexaBuild

• Returned in original condition (no missing parts or damage)

Restocking fee may apply (10–20%)

 

 Important Notes

• All systems are tested before shipment

• Performance expectations (FPS, benchmarks) are not grounds for return

• Support is always available to optimize performance